Facets.Cloud mentioned in the Gartner® Hype Cycle™ for Site Reliability Engineering 2025 report!

What is Self-Serve Environment Management and why should I care?

As an SRE or Platform Engineering leader, you're likely drowning in infrastructure provisioning tickets. Your team spends countless hours responding to developer requests for new environments, database configurations, and testing setups; tasks that pull you away from your core responsibility of ensuring system reliability and performance. Meanwhile, developers wait days or weeks for simple infrastructure changes, slowing down delivery cycles and frustrating everyone involved.

What if your developers could provision their own environments safely, without compromising governance or overwhelming your team with tickets? This is exactly why Self-Service Environment Management has become essential for modern SRE practices, and why we're excited to announce that Facets has been mentioned in Gartner's Hype Cycle for Site Reliability Engineering and Platform Engineering 2025 reports, for two consecutive years.

How Facets Delivers Self-Service Infrastructure with Guardrails

At Facets, we've solved the core challenge that most organizations struggle with: Do your developers face long wait times for infrastructure provisioning or struggle with Terraform complexity? Our answer is simple. Facets enables instant infrastructure access through self-service blueprints, so teams focus on shipping products, not managing infra.

A key part of our philosophy is treating environments as commodities/ first-class entities; resources that can be created, updated, or deleted on demand. When environments are seen as rigid, long-term investments, teams hesitate to spin up new ones, fearing the effort outweighs the benefit.

But when environments are fast, flexible, and easy to manage, they unlock velocity. They stop being overhead and start becoming a core enabler of product delivery.

No More Ticket-Based Operations: Our mission is to eliminate the traditional bottleneck where developers submit tickets and wait for DevOps teams to provision infrastructure. With Facets, developers can provision what they need instantly through our self-service portal, while built-in guardrails ensure everything stays secure and compliant.

Intent-Based Infrastructure Provisioning: Developers simply declare what they want to achieve – "I need a web application with a database" – and Facets handles the underlying infrastructure complexity automatically. Behind the scenes, this leverages organization-level building blocks created by your DevOps/Platform teams: clearly defined, versioned Terraform modules designed to be inner-sourced and reused across teams – even by developers who don't write Terraform themselves.

Policy-as-Code Governance: Development teams access pre-built modules through our UI - modules, where platform teams have already defined compliance standards - ensuring every provisioned resource is compliant by default. This means:
- Inputs are typed, constrained, and validated - reducing errors before they happen
- Drift can’t sneak in - because changes only happen through approved blueprints and workflows

RBAC Integration: Built-in Role-Based Access Control ensures that developers get the access they need while maintaining organizational security boundaries.

Multi-Cloud & Hybrid Cloud Orchestration: Whether you're running on AWS, Azure, GCP, or hybrid environments, Facets provides consistent abstractions and governance across all your cloud infrastructure.

With Facets, managing the full cloud environment lifecycle becomes second nature, which opens the door to:

- Scaling across regions
with no added maintenance burden

- No waiting, just spin up, test, and tear down.

- Test changes in isolation, without impacting shared environments.

- Fast disaster recovery by recreating known-good states

- Lower MTTR by detecting drift and rolling out fixes in minutes

Empowering Platform Teams and Dev/App Teams

What makes Facets unique is our Self-Service DevOps with Developer & Ops Empowerment approach. We don't just solve the problem for developers; we empower Platform Engineering teams to scale their impact without scaling their workload.

For Developers: No more waiting on DevOps approvals or writing Terraform scripts—just declare intent and deploy. Our self-service portal provides intuitive interfaces where developers can provision resources and environments without needing deep DevOps expertise. They work with high-level abstractions instead of raw infrastructure code.

For Platform Teams: While developers get self-service capabilities, Platform Engineering teams retain full control over defining new abstractions and automations. They can create standardized blueprints, set governance policies, and provide curated infrastructure patterns that developers can consume safely.

What Our Users Are Achieving

With customers like Capillary, MPL, Vymo, and a Fortune 50 automotive giant, we’ve seen this shift save:

  • 95% of DevOps ticket volume

  • 28% in cloud costs

  • 20% increase in developer productivity

"Facets has been a game-changer for us. Our infrastructure is more visible, standardized, and accessible. As a result, releases are faster, developer time is optimized, and teams are free to focus on building exciting features."

- Piyush K, CTO, Capillary Technologies

“Earlier, we used to either repurpose existing environments or use time-based environment sharing among teams. This used to delay feature rollouts and affect productivity. Now, we can create on-demand environments on the go, scale-down when not needed, and that helps us be agile while staying cost optimal."

- Kadam Jeet Jain, CTO, Aster DM Healthcare

"We now have a single source of truth for our Infrastructure. Also, we have enabled smarter auto scaling and faster environment replication because everything is working on Facets already.”

- Kaushal Bagtharia, AVP of Engineering, MPL

Gartner Disclaimer

Gartner, Hype Cycle for Site Reliability Engineering, 2025, By Hassan Ennaciri, Chris Saunderson, Daniel Betts, Uzair Amin, 16 June 2025

Gartner, Hype Cycle for Platform Engineering, 2025, Cary Pillers, Manjunath Bhat, Bill Blosen

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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