Treebo uses Facets platform engineering to shift-left on infrastructure management and boosts Dev and Ops efficiency

How Treebo leveraged Facets for efficient environment management for multiple test and production environments, empowering teams and improving stability.

Strategic Value Delivered by Facets

Before

1. Multiple region-specific production environments lacked consistency, complicating operations.

2. Tenant-specific infrastructure creation was slow and inefficient, delaying onboarding.

3. DevOps teams spent 70-80% of their time resolving production issues.

After

1. Fully automated, one-click infrastructure provisioning, with consistent production and staging environments, reducing production issues by 70%.

2. Simplified tenant onboarding, reducing time from days to minutes through templated infrastructure.

3. DevOps teams now spend 80% of their time building new tooling and enhancing processes.

Challenges Faced by Treebo

Dev and Ops Team Productivity

Treebo had in-house infrastructure automation for their build and deployments. However, the dev and ops teams found that a majority of their time was spent in sustaining these automation while firefighting in the production environments.

In addition, resolving production issues took up valuable time, hampering overall productivity.

"The biggest challenge for the Ops team was that they would spend a good 70-80% of their time in solving production issues or helping the development teams out in debugging, this was frustrating for both teams."

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Multiple Production Environments

The productivity problem became worse when the new SaaS venture, Hotel Superhero, was introduced. It was built on Treebo's tech but additionally meant to serve global and tenant-specific deployments

Architecting Hotel Superhero brought up challenges in replicating this infrastructure while maintaining consistency.

"We have multiple production clusters and it's mission critical for the success of the business itself that each production cluster has identical specs."

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How Facets Transformed Treebo's DevOps

When Treebo initiated a shift to Platform Engineering with Facets, their goal was also to improve reliability, reduce tenant onboarding and enhance developer self-service. They rolled out the new setup on the Staging environment and then migrated to Production. With this move the advantages they gained were:

Drift-free Environment Management

Implemented drift-free environments with a single source of truth, enabling consistent infrastructure across all production clusters.

One-Click Operations

Ability to spin up and terminate environments with a single click, drastically reducing manual effort and time.

UI-Driven Workflows

Provided UI-driven workflows for SRE and dev teams on alerting, logging, and monitoring, making infrastructure management accessible to all team members.

Template-Based Infrastructure

Created template-based tenant-specific infrastructure for their Hotel Superhero SaaS product.

"With Facets, we have been able to set up true infrastructure-as-code including alerting, monitoring, deployment, and infrastructure creation…So our Staging environments now look very identical to Production environments and all production clusters which in turn look similar, this is a big win for us. So in case of production issues, one thing that our teams can be sure of, is that there are no infrastructure differences. It narrowed it down to only the Code issues." - Kadam, Co-Founder & CTO, Treebo.

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Key Results

1. Stable Environments - 70% Lesser Production issues with consistent infrastructure.

2. Faster Tenant Onboarding - From Days to Minutes.

3. Simplified pipelines with CI and CD decoupled - 50% reduction in time taken for Deployments.

4. Empowered DevOps Team - 80% of DevOps team time is now spent on making new tooling, guidelines, and research to provide a better experience to developers.

5. Shift-Left of infrastructure management - Finally, Treebo had a system where developers see through how every single change gets propagated to the environment as they continuously evolve the architecture. This led to an organic movement towards shift-left infrastructure management without shifting left the complexities associated with it.

"Earlier, developers only focused on code. Now, with Facets, they consider deployment, infrastructure needs, alerting, and autoscaling.” – Kadam, Co-Founder & CTO, Treebo.

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What's next

Treebo's transformation demonstrates how true Infrastructure-as-Code can revolutionize both operational efficiency and business scalability in the hospitality industry.

From Reactive to Proactive: The shift from spending 70-80% of time on production issues to 80% on strategic work represents a fundamental operational transformation.

True Infrastructure-as-Code: Unlike partial automation, Facets enabled complete IaC including alerting, monitoring, deployment, and infrastructure creation—eliminating the gaps that cause production issues.

Business Enablement: The ability to onboard new Hotel Superhero tenants in minutes instead of days directly impacts business growth and customer satisfaction.

"With Facets, we have true infrastructure-as-code including alerting, monitoring, deployment and infrastructure creation," noted Kadam Jeet Jain, Co-Founder & CTO at Treebo Hotels.

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Hospitality-Scale Requirements

Managing 600+ hotels across 100+ cities requires exceptional infrastructure reliability and consistency. Treebo's achievement of 70% fewer production issues while scaling their Hotel Superhero SaaS offering demonstrates how platform engineering can support both traditional operations and new product launches.

The template-based tenant-specific infrastructure has been particularly crucial for their SaaS expansion, enabling rapid onboarding of new accommodation businesses.

What's next for Treebo

Cloud Agnostic Strategy

Aim to become a cloud-agnostic offering, providing flexibility to leverage the best cloud services across different providers.

Enhanced Reliability

Test high-availability setups to ensure zero-downtime operations for their critical hospitality systems.

Tool Optimization

Unlock more features of Prometheus and other monitoring tools to gain deeper insights into system performance.

"Moving towards a cloud-agnostic offering with Facets is going to be a long-term business advantage for us." -Kadam Jeet Jain Co-Founder & CTO, Treebo Hotels and Hotel Superhero

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